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🏨 Mandarin for Hotel Front Desk

宾馆前台用语·28 phrases·pinyin & native audio

You work the front desk at a hotel in the US and a guest speaks Mandarin. Every phrase below is something you say to them.

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Checking in办理入住

  • 欢迎光临。
    Huānyíng guānglín.
    Welcome.
  • 请问有预订吗？
    Qǐngwèn yǒu yùdìng ma?
    Do you have a reservation?
  • 请问你贵姓？
    Qǐngwèn nǐ guìxìng?
    May I have your name?
  • 请出示证件。
    Qǐng chūshì zhèngjiàn.
    May I see your ID?
  • 住几晚？
    Zhù jǐ wǎn?
    How many nights?
  • 请在这里签字。
    Qǐng zài zhèlǐ qiānzì.
    Please sign here.
  • 这是你的房卡。
    Zhè shì nǐ de fángkǎ.
    Here's your key card.

Room & facilities房间与设施

  • 你的房间在五楼。
    Nǐ de fángjiān zài wǔ lóu.
    Your room is on the fifth floor.
  • 电梯在那边。
    Diàntī zài nàbiān.
    The elevator is over there.
  • 含早餐。
    Hán zǎocān.
    Breakfast is included.
  • 早餐六点到十点。
    Zǎocān liù diǎn dào shí diǎn.
    Breakfast is from 6 to 10.
  • Wi-Fi 密码在房卡上。
    Wi-Fi mìmǎ zài fángkǎ shàng.
    The Wi-Fi password is on the key card.
  • 需要帮忙拿行李吗？
    Xūyào bāngmáng ná xíngli ma?
    May I help with your luggage?

Guest requests客人需求

  • 需要什么帮忙吗？
    Xūyào shénme bāngmáng ma?
    Do you need any help?
  • 要叫车吗？
    Yào jiào chē ma?
    Would you like a taxi?
  • 要加床吗？
    Yào jiā chuáng ma?
    Would you like an extra bed?
  • 房间每天打扫。
    Fángjiān měi tiān dǎsǎo.
    Rooms are cleaned daily.
  • 几点退房？
    Jǐ diǎn tuìfáng?
    What time is check-out?
  • 中午十二点前。
    Zhōngwǔ shí'èr diǎn qián.
    Before noon.

Handling problems处理问题

  • 抱歉，房间满了。
    Bàoqiàn, fángjiān mǎn le.
    Sorry, we're fully booked.
  • 需要交押金。
    Xūyào jiāo yājīn.
    We need a deposit.
  • 我帮你换一间。
    Wǒ bāng nǐ huàn yì jiān.
    I'll change your room.
  • 我马上叫人来看。
    Wǒ mǎshàng jiào rén lái kàn.
    I'll send someone right away.

Checking out退房

  • 请把房卡还给我。
    Qǐng bǎ fángkǎ huán gěi wǒ.
    Please return your key card.
  • 有额外消费吗？
    Yǒu éwài xiāofèi ma?
    Any extra charges?
  • 我打印一下账单。
    Wǒ dǎyìn yíxià zhàngdān.
    Let me print your bill.
  • 谢谢入住。
    Xièxie rùzhù.
    Thanks for staying with us.
  • 欢迎下次再来。
    Huānyíng xiàcì zàilái.
    Hope to see you again.

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