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Free PDF · 4 pages · printable

Checking in a Chinese guest, without the pantomime

28 phrases for a whole stay — reservation, ID, room and facilities, requests, problems, and check-out. In the order a guest actually asks.

One email when new courses go up. No list-selling, no daily drip. Privacy

It's all yours.

Tap below to open the PDF — print it for the front desk, and one for the night shift. Your address is saved; you'll only hear from us when a new course goes up.

↓ Download the PDF · 4 pages
FREE First page of the hotel front desk reference sheet: the masthead, the five must-know phrases, and the check-in section

What's inside

01
Checking inWelcome, do you have a reservation, your name, ID, how many nights.
02
Room & facilitiesFifth floor, elevator, breakfast included, hours, Wi-Fi, luggage.
03
Guest requestsTaxi, extra bed, daily cleaning, what time is check-out.
04
Handling problemsFully booked, deposit, change your room, I'll send someone up.
05
Checking outKey card back, extra charges, print the bill, thanks for staying.
06
What they say backTen short answers — reservation, two nights, breakfast, the AC.
07
The numbersNights, floor, breakfast hours, check-out — say it and hold up fingers.
08
The complaint lineI'll send someone up. It promises action, not a fix.

Who it's for. Front desk agents, night auditors and concierge staff in the U.S. who check in Mandarin-speaking guests without a bilingual colleague at the desk. Pinyin on every line, so you can read it out loud without knowing a single character.

Prefer to just listen? The full course — all 28 phrases with audio, whole-phrase or syllable by syllable — is free on the site: Hotel Front Desk →

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